Canada

Delivery Method Weight Minimum Charge Cost/Incremental Unit Maximum Weight Allowed Delivery Days USPS Canada First 24 Oz $ 8 $ 1 / 4 Oz 4 Lb About 10-14 business days First 4 Lb $ 22 $ 1.5 / 1 Lb 64 Lb

Continental United States

Delivery Methods Weight Minimum Charge Cost/Incremental Unit Maximum Weight Allowed Delivery Days UPS or USPS First 1 Lb $ 8 $ 0.9 / 1 Lb 50 Lb About 5 business days

Remarks: The shipping and delivery costs for Alaska, Hawaii, Military Locations, AFO/APO address are charged based on the number of products purchased. For one product item, full rate of CA $10 will be imposed; and half rate will be charged for each additional item. Delivery takes about 5 business days.

Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz) = 453.6 Gram (g)

Sales and shipping of this website cover only Canada and U.S.A. For customers from Australia, France, Germany, Japan and The United Kingdom, please click the corresponding links to websites for Australia, France, Germany, Japan and The United Kingdom.

The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery and service charges, including that being imposed by the UPS.

Warranty and Return

If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd delivery and service charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.

We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@laptop-accessories.com. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us through info@laptop-accessories.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
5. A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
6. If expedited services are used for delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
7. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

Warranty and Return Policy for Clearance Promotional Items

1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.

RETURNS

It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (Shipping and handling charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

All offers and prices are subject to change without notice

Information

Warranty policy:

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished batteries.

- 1 Year Warranty

-15 Days Money Back.

Safe shopping guarantee:

We understand that security is essential when buying online. That's why we have worked hard to create one of the safest online shopping environments in the industry.

-Our checkout process is 100% secure. Your order information is encrypted and transmitted through our secure (SSL) server technology.

-ACTUAL manual review of each and every order - no salesbots - no automated processing. In case of doubt, we'll contact you BEFORE charging your credit card. We want it to be right the first time.

-We are very serious about fraud cases. We take extra steps to carefully validate all credit card information. Please rest assured that we're protecting you from unauthorized charges. And by minimizing fraud cases, we can also keep our prices down.

-Guard against identity theft - Only authorised personnel are permitted to process your order and handle your personal data.

-Packages arrive safely. For shipment, we take an extra step to protect your packages by using the UPS exclusively. The UPS tracking system protects your shipment from being ¡°hijacked¡±. You can log in anytime, day or night, to track your order in real time.